COVID-19: Company Updates

Tualatin Valley Plumbing, LLC:  COVID-19 Health and Safety Protocols effective 4/12/2021.*

Please note, while we strive to follow the most up-to-date guidance, rules, and regulations, there may be extenuating circumstances that require flexibility. Patience and general courtesy are always appreciated. Feel free to respectfully contact us with questions, comments, or concerns. 

  • Personal Protective Equipment (PPE)

    • Masks or face coverings are currently required statewide for indoor public spaces and outdoor public spaces when six feet of physical distancing is not possible.

    • Please note that some people require accommodation due to disability or medical conditions. Please be courteous, sensitive, and avoid making assumptions when requesting that someone wear a mask. It is acceptable to ask someone who is not wearing a mask to maintain social distancing.  

    • Employees should wear gloves and eye protection when on a job site when conditions require such protective measures.


  • Physical Distancing

    • Avoid physical contact with customers.

    • Request that house occupants maintain at least six feet of distance from employees and their work area whenever possible.

    • Request that customers use their own pen to sign invoices. We will NOT be suspending the requirement to obtain a signature prior to performing work.

    • We will respect the wishes of employees who do not feel comfortable working in a home where occupants have symptoms of acute respiratory illness. 

    • Office staff will maintain six feet distance whenever possible and work in separate spaces. When conditions allow, staff may also work from home or alternate schedules.

    • Entry into the office is limited to staff only. Customers and vendors may request an appointment if necessary, however, occupancy is limited, social distancing must be maintained, sanitation procedures must be followed, and masks are required. 

  • Sanitation

    • Employees should wash their hands for at least 20 seconds with soap and water at every opportunity and avoid touching their face.

    • Use hand sanitizer when hand washing is not an option.

    • Avoid sharing items such as phones, tablets, pens, and tools as much as possible and always disinfect shared items.

    • Disinfect personal tools, equipment, uniforms, and vehicles at least daily, more frequently if possible. 

    • Use disinfectants that specify anti-viral properties when possible. If no disinfectant is available, use soap and water.

    • Follow manufacturer instructions for sanitizing PPE.

  • Health Monitoring

    • Employees with any symptoms of acute respiratory illness will not be allowed to work until free of symptoms for at least 72 hours, without medication, or as recommended by the CDC.

    • If employees develop symptoms of acute respiratory illness, they must notify their supervisor immediately. 

    • Employees with a fever must stay home and notify their supervisor immediately.

    • If an employee or a member of the employee’s household has been exposed to COVID-19, they must notify their supervisor immediately.

    • Always cough into a tissue or inside of elbow. Dispose of tissues immediately and wash hands thoroughly. Do not leave trash at the work site. 

  • Customer Service

    • We reserve the right to postpone or cancel services in situations where symptoms of illness are present, such as fever, coughing, or shortness of breath.  

    • We will strive to meet all customers’ needs; however, plumbing emergencies may take priority over elective services.

    • Office staff may be working from home with limited equipment and may be delayed in responding to some requests such as scanning and faxing documents. Patience is appreciated.

    • We will continue to closely monitor and follow CDC, State, and OSHA regulations, and communicate changes with employees and customers.

  • Training

    • All employees have received OSHA required training regarding COVID-19.

    • Management has conducted a thorough risk assessment and made all employees aware of any potential areas of concern.


*These protocols remain in effect until such time as federal and local government, OSHA, the CDC, other regulating bodies, and the company no longer deem them necessary.

Additional Resources:

Center for Disease Control (CDC)

Occupational Safety and Health Administration (OSHA)

International Association of Plumbers and Mechanical Officials (IAPMO)

(503) 607-7242

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