COVID-19: Company Updates

Tualatin Valley Plumbing, LLC:  COVID-19 Health and Safety Protocols effective 4/5/2022.*

Please note, while we strive to follow the most up-to-date guidance, rules, and regulations, there may be extenuating circumstances that require flexibility. Patience and general courtesy are always appreciated. Feel free to respectfully contact us with questions, comments, or concerns. 

  • Personal Protective Equipment (PPE)

    • Employees are not required to wear masks or face coverings; however, they are allowed to voluntarily wear them.

    • Masks will be worn in customers’ homes upon customer request. 

  • Physical Distancing

    • Avoid physical contact with customers.

    • Invite customers to use their own pen to sign invoices when possible. We will NOT be suspending the requirement to obtain a signature prior to performing work.

    • We will respect the wishes of employees who do not feel comfortable working in a home where occupants have symptoms of acute respiratory illness, regardless of employee’s vaccination status.

    • Any persons experiencing symptoms of acute respiratory illness are not permitted to enter the office and will need to reschedule their appointment by calling or e-mailing our office.

  • Sanitation

    • Employees should wash their hands regularly for at least 20 seconds with soap and water and avoid touching their face.

    • Use hand sanitizer when hand washing is not an option.

    • Avoid sharing items such as phones, tablets, pens, and tools with unvaccinated persons as much as possible.

    • Disinfect shared tools, equipment, and vehicles daily.

    • Disinfect commonly used areas of the office daily, including the restroom, lobby, and door handles.

    • Use disinfectants that specify anti-viral properties when possible. If no disinfectant is available, use soap and water.

    • Follow manufacturer instructions for sanitizing PPE.

  • Health Monitoring​

    • Employees with any symptoms of acute respiratory illness will not be allowed to work until 24 hours have passed since their last fever without fever-reducing medications and respiratory symptoms have improved.

    • If employees develop symptoms of acute respiratory illness, including fever, they must notify their supervisor immediately. 

    • If an employee or a member of the employee’s household has been exposed to COVID-19, they must notify their supervisor immediately.

    • Always cough into a tissue or inside of elbow. Dispose of tissues immediately and wash hands thoroughly. Do not leave trash at the work site. 

    • Employees are encouraged to get fully vaccinated and must provide proof of vaccination.

    • Employees are not required to get vaccinated, however, this policy is subject to change with additional guidance from the CDC and governing authorities.

    • Employees who test positive for COVID-19, regardless of vaccination status, must follow guidelines for isolation.

  • Customer Service​

    • We reserve the right to postpone or cancel services in situations where symptoms of illness are present, such as fever, coughing, or shortness of breath.  

    • We will not provide service in a household where there is a confirmed case of COVID-19. Service will be postponed until after the required isolation time.

    • Customers must notify our office prior to our arrival if there is a confirmed case of COVID-19 or COVID-19-like symptoms.

    • We will strive to meet all customers’ needs; however, plumbing emergencies may take priority over elective services.

    • Office staff may be working from home with limited equipment and may be delayed in responding to some requests such as scanning and faxing documents. Patience is appreciated.

    • If we have limited staff on any given day due to illness or possible COVID-19 exposure, we may need to reschedule services. We will notify customers to any changes in scheduling as soon as possible.

    • Customers who prefer to have a vaccinated technician to provide service need to make the request at the time of scheduling.

    • We will continue to closely monitor and follow CDC, State, and OSHA regulations, and communicate changes with employees and customers.

  • Training

    • All employees receive OSHA required training regarding COVID-19.

    • Management has conducted a thorough risk assessment and made all employees aware of any potential areas of concern.

    • All employees receive regular updates and ongoing health and safety training.

 

*These protocols remain in effect until such time as federal and local government, OSHA, the CDC, other regulating bodies, and the company no longer deem them necessary.