COVID-19: Company Updates

Tualatin Valley Plumbing, LLC:  COVID-19 Health and Safety Protocols effective 3/28/2020. *

  • Personal Protective Equipment (PPE)

    • Gloves should be worn at all times while on a job site.

    • Eye protection should be worn at all times while on a job site.

    • Masks should be worn when within six feet of customers. 

  • Physical Distancing

    • Do not shake hands with customers. Avoid all physical contact.

    • Request that house occupants maintain at least ten feet of distance from employees and their work area whenever possible.

    • Maintain at least a six-foot distance from other employees as much as possible.

    • Avoid contact with pets. Request that pets are kept away from work areas.

    • Request that customers use their own pen to sign invoices or offer them gloves if sharing a pen. We will NOT be suspending the requirement to obtain a signature prior to performing work.

    • We will respect the wishes of employees who do not feel comfortable working in a home where occupants have symptoms of acute respiratory illness. 

    • Office staff will work from home and are available by telephone and e-mail.

  • Sanitation

    • Employees should wash their hands for at least 20 seconds with soap and water at every opportunity and avoid touching their face.

    • Use hand sanitizer when handwashing is not an option.

    • Customers will be requested to disinfect commonly touched surfaces and the work area prior to technician arrival.

    • Technicians should disinfect their work area as well as commonly touched surfaces, such as doorknobs, upon arrival, periodically throughout the course of the job, and immediately prior to leaving.

    • Avoid sharing items such as phones, tablets, pens, and tools as much as possible and always disinfect shared items.

    • Disinfect personal tools, equipment, uniforms, and vehicles at least daily, more frequently if possible. 

    • Use disinfectants that specify anti-viral properties when possible. If no disinfectant is available, use soap and water.

    • Follow manufacturer instructions for sanitizing PPE.

  • Health Monitoring

    • Employees should follow CDC guidelines for self-protection.

    • Employees with any symptoms of acute respiratory illness will not be allowed to work until free of symptoms for at least 72 hours, without medication, or as recommended by the CDC.

    • If employees develop symptoms of acute respiratory illness, they must notify their supervisor immediately. 

    • Employees are encouraged to take their temperature each day before work. Fever is one of the first known symptoms of COVID-19. According to the CDC, a fever is a temperature of 100.4 °F or greater. Employees with a fever must stay home and notify their supervisor immediately.

    • If an employee or a member of the employee’s household has been exposed to COVID-19, they must notify their supervisor immediately.

    • Always cough into a tissue or inside of elbow. Dispose of tissues immediately and wash hands thoroughly. Do not leave trash at the work site. Empty trash from vehicles daily.

  • Customer Service

    • Our dispatcher and technicians will ask customers if anyone in the home has tested positive to COVID-19 or is experiencing any symptoms of illness prior to technician arrival.

    • Inform customers of our COVID-19 protection protocols when they schedule their appointment. When possible collect an e-mail address and send each customer relevant protocol information prior to the day of service.

    • We reserve the right to postpone or cancel services in situations where symptoms of illness are present, such as fever, coughing, or shortness of breath.  

    • We will strive to meet all customers’ needs; however, plumbing emergencies will take priority over elective services.

    • Office staff is working from home with limited equipment and may be delayed in responding to some requests such as scanning and faxing documents.

    • We will continue to closely monitor and follow CDC and OSHA regulations and communicate changes with employees and customers.


*These protocols remain in effect and shall be enforced until such time as federal and local government, OSHA, the CDC, other regulating bodies, and the company no longer deem them necessary.


Additional Resources:

Center for Disease Control (CDC)

Occupational Safety and Health Administration (OSHA)

International Association of Plumbers and Mechanical Officials (IAPMO)

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Tualatin Valley Plumbing, LLC

20460 SE Highway 212

Damascus, OR 97089

CCB# 220077

Phone: 503-607-7242

Fax: 503-855-4691

Copyright © 2019 Tualatin Valley Plumbing, LLC.  - All rights reserved.