Dispatcher/Office Assistant
Tualatin Valley Plumbing is a rapidly growing family-owned and operated business, servicing residential customers from Government Camp to Hillsboro. Our office is located in Damascus and we are in need of a part-time dispatcher/office assistant. We are a family-oriented company and pride ourselves on exceptional customer service. If you are interested in joining our team, send your resume to lp@tualatinvalleyplumbing.com, or call 503-607-7242.
Responsibilities:
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Receive incoming calls from potential and existing customers.
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Schedule service appointments based on customer and technician availability, technician expertise, and geographic location.
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Prioritize calls when scheduling, such as emergencies and urgent plumbing needs, versus estimates for future work.
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Maintain and update schedules using Google Calendar or other dispatching software with information such as customer name, contact information, address, plumbing issue, and assigned service technician.
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Confirm appointments with customers and notify them of any changes or delays in the schedule, as well as communicating such changes with service technicians.
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Use and manage job referral apps such as HomeAdvisor.
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Provide customers with information that will promote our brand and encourage use of our services, utilizing genuine customer development techniques but no high-pressure sales. Refer customers to approved outside companies if the work is out of our scope.
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Cross-train in related duties and assist in general business operations, such as contacting vendors to place orders and make payments.
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Enter customer and vendor data in the computer.
Requirements:
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Minimum age of 18 years old with high school diploma or equivalent.
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Experience managing inbound and outbound calls, preferably in high volume.
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Dispatching experience preferred.
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Preference to candidates with basic plumbing-related knowledge.
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Good attendance and punctuality.
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Be able to self-manage, self-motivate, and take initiative.
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Ability to multi-task and think quickly and calmly in a fast-paced situation.
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Pay attention to detail.
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Be willing to learn office-related technology and basic plumbing terminology and concepts.
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Have a positive attitude, be able to establish a good rapport with management and service technicians.
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Be able to represent our brand in a professional, courteous manner.
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Empathize with customers and use de-escalation strategies to resolve customer issues.
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Always sound friendly, personable, and eager to help over the phone.
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Possess clear oral and written communication skills, including grammar and vocabulary.
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Be comfortable using basic computer software and applications such as e-mail, calendars, Google, and Microsoft Word.
Hours and Pay:
This is a part-time position, 4-5 hours per day, weekdays only. Must be able to start work at 7AM. Pay depends on experience. There is potential for this to turn into a full-time position in the future.