Dispatcher/Office Assistant

Tualatin Valley Plumbing is a rapidly growing family-owned and operated business, servicing residential customers from Government Camp to Hillsboro. Our office is located in Damascus and we are in need of a part-time dispatcher/office assistant. We are a family-oriented company and pride ourselves on exceptional customer service. If you are interested in joining our team, send your resume to lp@tualatinvalleyplumbing.com, or call 503-607-7242. 

 

Responsibilities:

  • Receive incoming calls from potential and existing customers.

  • Schedule service appointments based on customer and technician availability, technician expertise, and geographic location.

  • Prioritize calls when scheduling, such as emergencies and urgent plumbing needs, versus estimates for future work.

  • Maintain and update schedules using Google Calendar or other dispatching software with information such as customer name, contact information, address, plumbing issue, and assigned service technician.

  • Confirm appointments with customers and notify them of any changes or delays in the schedule, as well as communicating such changes with service technicians.

  • Use and manage job referral apps such as HomeAdvisor.

  • Provide customers with information that will promote our brand and encourage use of our services, utilizing genuine customer development techniques but no high-pressure sales. Refer customers to approved outside companies if the work is out of our scope.

  • Cross-train in related duties and assist in general business operations, such as contacting vendors to place orders and make payments.

  • Enter customer and vendor data in the computer.

 

 

Requirements:

  • Minimum age of 18 years old with high school diploma or equivalent.

  • Experience managing inbound and outbound calls, preferably in high volume.

  • Dispatching experience preferred.

  • Preference to candidates with basic plumbing-related knowledge.

  • Good attendance and punctuality.

  • Be able to self-manage, self-motivate, and take initiative.

  • Ability to multi-task and think quickly and calmly in a fast-paced situation.

  • Pay attention to detail.

  • Be willing to learn office-related technology and basic plumbing terminology and concepts.

  • Have a positive attitude, be able to establish a good rapport with management and service technicians.

  • Be able to represent our brand in a professional, courteous manner.

  • Empathize with customers and use de-escalation strategies to resolve customer issues.

  • Always sound friendly, personable, and eager to help over the phone.

  • Possess clear oral and written communication skills, including grammar and vocabulary.

  • Be comfortable using basic computer software and applications such as e-mail, calendars, Google, and Microsoft Word.

 

Hours and Pay:

This is a part-time position, 4-5 hours per day, weekdays only. Must be able to start work at 7AM. Pay depends on experience. There is potential for this to turn into a full-time position in the future.

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Tualatin Valley Plumbing, LLC

20460 SE Highway 212

Damascus, OR 97089

CCB# 220077

Phone: 503-607-7242

Fax: 503-855-4691

lp@tualatinvalleyplumbing.com

Copyright © 2019 Tualatin Valley Plumbing, LLC.  - All rights reserved.