Drain Technician

Tualatin Valley Plumbing is looking for an experienced Drain Technician to join our team. We currently provide plumbing service to residential customers and are in the process of expanding our services to include drain cleaning/unclogging in order to meet the high demand.

Drain Technician Job Description

The following is a general description of qualifications and jobs duties of the Drain Technician. Tualatin Valley Plumbing LLC reserves the right to revise job descriptions and will inform the employee of such changes.

Skills and Qualifications

  • Education and Training- Drain Technicians must have a high school diploma or equivalency and prior experience in drainage as well as basic plumbing knowledge and mechanical skills.

  • Physical ability- Drain Technicians must have the strength and agility to lift, carry, bend, crawl, crouch, stand, and kneel for an extended length of time, in awkward spaces. Technicians also need to have the ability to safely use tools and operate equipment. In addition, technicians must have good manual dexterity and hand-eye coordination.

  • Ability to operate and maintain a motor vehicle- The technician is required to hold a valid U.S. driver’s license and have a history of safe driving. They need to be able to use GPS navigation, keep to a schedule, and obey the rules of the road. It is also the responsibility of the technician to ensure general vehicle maintenance. The vehicle’s exterior must be clean and presentable, and, the vehicle’s interior must be clean and organized, free from garbage and unnecessary clutter.

  • Organizational skills- Drain Technicians are expected to keep an orderly work environment, not only in their work vehicle, but in consideration of customer’s property. They must also maintain inventory and keep track of all paperwork. Also, Technicians need to be able to manage their time by avoiding distractions, keeping track of time, following schedules, and developing time-efficient systems and routines. 

Interpersonal and Customer Service Skills

  • Communication- The Drain Technician needs to be able to communicate with customers, colleagues, and vendors both orally and in writing, clearly and effectively.  The technician will be required to articulately and succinctly discuss repairs and pricing with the customer. They will also write up invoices and other important and legally-binding documents.

  • Negotiating- The Drain Technician must be able to listen, understand a customer’s concerns, problem solve, and arrive at agreements that satisfy both the needs of the customer and the company.

  • Positive demeanor- All Tualatin Valley Plumbing LLC employees, including Drain Technicians, are expected to exhibit a positive attitude, be patient, and be able to develop a positive rapport with colleagues, management, customers, and vendors.

  • Leadership and Teamwork- A Drain Technician’s day will be primarily independent, however, the ability to collaborate and work with a team mindset is essential for the success of the individual and the company. Leadership qualities include the ability to listen thoughtfully to the others’ ideas, so everyone feels valued and respected, to be able to communicate their own ideas and goals effectively, to motivate others, and to resolve conflicts peacefully and professionally. Experienced Drain Technicians should also have the willingness and ability to train less-experienced technicians.

Duties and Responsibilities

Jobs vary day to day depending on assignment, however, Drain Technicians are expected to be able to do the following:

  • Perform sewer & drain cleaning/unclogging services

  • Trouble-shoot and provide solutions to sewer and drain problems

  • Use a water jet to clear obstructions

  • Locate, map, and inspect drain lines

  • Comply with building codes and adhere to health and safety regulations.

  • Safely operate all tools and equipment, purchase parts, keep track of receipts, and maintain inventory.

  • Prepare bids, negotiate contracts, inform customers of contract terms and conditions, fill out additional documents, write summaries and reports, and collect payments.

Tualatin Valley Plumbing LLC is an Equal Opportunity Employer.

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