Frequently Asked Questions
What can we help you find?
Do you offer 24/7 emergency service?
Due to staffing changes since the beginning of the COVID-19 pandemic, we are not currently able to offer 24/7 on-call emergency services. We apologize for any confusion this change may cause for our repeat customers and we will do our best to fit you into our regular schedule as soon as possible.
Do you offer free estimates?
In most cases, yes. Since we have flat rate pricing, we might be able to give you a rough estimate over the phone, but often we need to send a plumber out to your home so we can give a more accurate quote. There are only a few exclusions listed in our Free Estimate Policy, which can be viewed here.
Do you offer any discounts?
Yes. We offer discounts to active and prior service members of the military, first responders, and senior citizens, as well as monthly special offers. Discounts must be applied prior to job completion. Click here to learn more about our discounts and special offers.
Is there a call-out or dispatch fee?
There is no call-out fee during regular business hours within our service area. While we are happy to assess your plumbing needs and offer free estimates*, it is our hope that customers intend to have work performed. In most cases, we come prepared to complete the job during our visit.
Why do we need to speak on the phone to schedule an appointment? Can't I just make an appointment on-line?
There are a couple reason why we have this policy. Plumbing issues range from fairly simple to very complex, and we usually have questions we need to ask so we can schedule you for enough time with the best technician for your job. These conversations are usually easier to have over the phone. The other reason, unfortunately, is to avoid scams. For the protection of our technicians, we will not send them to an address without first speaking over the phone with the customer.
Why is hiring a plumber more expensive than hiring a handyman?
Hiring a plumber usually isn't cheap, and there is a lot of truth to the saying "you get what you pay for." When you hire a plumber in Oregon, you are hiring a professional who completed at least four years of trade school including hands-on training as an apprentice. They are experienced, educated, and highly skilled. Our prices are competitive and fair for the high quality of service we provide. See also "Why shouldn't I just hire a handyman."
Why shouldn't I just hire a handyman for plumbing?
Handymen are a great choice for a variety of projects, but legally in Oregon, handymen cannot do plumbing. Plumbers are licensed, bonded, and insured, so if anything were to go wrong, the homeowner is protected. If a handyman accidentally floods your house, for example, you won't be covered by insurance, so any money you were your trying to save could end up costing you way more in the long run.
Why should I hire a professional to install my appliances?
New appliances are not cheap. When buying a new appliance it can be really tempting to install it yourself or hire an unlicensed handyman to do the job for you. Doing so automatically voids most manufacturer warranties, and you are taking a huge risk that could cost you more money in the end. An improperly installed appliance can leak, causing major water damage to your home and costly repairs. Any appliance that connects to plumbing should always be installed by a licensed plumber. Our plumbers are licensed, experienced technicians who are happy to install your appliances and give you peace of mind. Give us a call if you need to have a refrigerator, dishwasher, or washing machine installed.
What Are Your Hours Of Operation.
Our hours of operation are from 7:30 AM to 3:30 PM PST Monday through Friday. We are closed Saturday and Sunday.
If you happen to call outside of our business hours, Submit a contact us form, or leave a voicemail with you name and information, and we'll do our best to get back to you by the next business day.
Free Estimate Policy
Tualatin Valley Plumbing LLC offers free estimates to eligible customers who intend to hire for services within 30 days. Our free estimate policy requires certain exclusions to keep overhead costs to a minimum so that we may continue providing the benefit of free estimates to eligible customers who are ready to hire. Estimates are valid for 30 days from the original submission date, after which prices are subject to change.
To qualify as eligible for a free estimate, customers must:
a) be the property owner, or, tenant with landlord approval,
b) be prepared to hire for the quoted services within 30 days of the estimate submission date,
c) reside within our company’s service area,
d) plan to have all work performed during regular business hours
e) and not qualify for any of the exclusions remaining in this document.
All estimates involving insurance, real estate, wills, and probate will be subject to an estimate fee. Fees vary based on time and complexity and are due upfront. If hired for services, we may, under some circumstances, apply a portion of the fee to the final payment. There is no guaranteed credit. Estimate fees apply to only one property. Additional properties will each be charged separately.
Free estimates apply only to jobs with visible damage requiring no additional diagnostics. Leak searches for the purpose of providing an estimate, including but not limited to crawl spaces, walls, ceilings, and cabinets, will be charged a fee. Under some circumstances, a portion of the fee may be applied to the final payment, however, no credit is guaranteed. Searches will not begin prior to disclosing the fee price to the customer, and, obtaining customer approval. Fees must be paid in full at the time of the search. A diagnostic fee will also apply to estimates requiring additional tools or unspecified difficult access.
Estimates for projects outside our service area will be charged an upfront destination fee. Destination fees will not, under any circumstance, be credited to a final payment.
Estimates, free or paid, include the overall total for all work as requested by the date of estimate submission. We do not provide itemized pricing or a breakdown of costs for any estimate, without exception.
Any fees, not limited to leak searches, destination fees, realtor or insurance fees, and additional diagnostic fees, can be paid by cash, check, or credit card. Credit card payments are subject to an additional processing fee.
Tualatin Valley Plumbing LLC offers estimates only to residential and small-commercial service customers. We do not provide estimates for new construction, remodeling, or large-commercial services.
Tualatin Valley Plumbing LLC reserves our right to refuse service.