Frequently Asked Questions
What can we help you find?
Do you offer 24/7 emergency service?
Due to staffing changes since the beginning of the COVID-19 pandemic, we are not currently able to offer 24/7 on-call emergency services. We apologize for any confusion this change may cause for our repeat customers and we will do our best to fit you into our regular schedule as soon as possible.
Do you provide service on weekends?
No. We schedule appointments for Monday through Friday.
Do you provide service in Washington?
No. We are only licensed to work in Oregon.
What is your hourly rate?
We do not charge by the hour. Each job has a flat rate that includes parts and labor. Pricing is upfront and because we are a flat rate shop, the price won't go up if the job takes longer than expected.
Do you offer free estimates?
In most cases, yes. Since we have flat rate pricing, we might be able to give you a rough estimate over the phone, but often we need to send a plumber out to your home so we can give a more accurate quote. There are only a few exclusions listed in our Free Estimate Policy, which can be viewed here.
How long is an estimate good for?
In most cases, estimates are valid for thirty days. If you know you won't be able to start your project within the thirty days, let us know and we will see what we can do to work with you.
Do you offer any discounts?
Yes. We offer discounts to active and prior service members of the military, first responders, and senior citizens, as well as monthly special offers. Discounts must be applied prior to job completion. Click here to learn more about our discounts and special offers.
When do you collect payment?
For most jobs, we collect payment in full at the time the work is done. Larger jobs such as repipes require one-third down payment to begin, and the remaining payment is due upon completion of the job.
Do you accept credit cards?
Yes. We accept all major cards including American Express.
Can we write you a check?
Yes. In fact, that is our preferred method of payment. We get charged a fee every time we run a credit card.
Are there any financing options available?
Yes. We have partnered up with Hearth Financing to offer options that will meet your needs. Click here to learn more.
Can you just send me a bill?
No, we don't send out bills. You'll receive an invoice at the time of service and we also collect payment at that time.
Is there a call-out or dispatch fee?
There is no call-out fee during regular business hours within our service area. While we are happy to assess your plumbing needs and offer free estimates, it is our hope that customers intend to have work performed. In most cases, we come prepared to complete the job during our visit.
Is there a fee if I have to cancel my appointment?
No, there is no fee. However, we really appreciate being given as much notice as possible so we can give your time slot to someone else.
Why do we need to speak on the phone to schedule an appointment? Can't I just make an appointment on-line?
There are a couple reason why we have this policy. Plumbing issues range from fairly simple to very complex, and we usually have questions we need to ask so we can schedule you for enough time with the best technician for your job. These conversations are usually easier to have over the phone. The other reason, unfortunately, is to avoid scams. For the protection of our technicians, we will not send them to an address without first speaking over the phone with the customer.
What are your health and safety protocols regarding COVID-19?
Our staff is trained on the newest guidelines as they are released by the state government and leading health organizations. For a detailed list of our protocols, click here.
Do you sell plumbing parts?
No. Our vans are stocked with the most commonly needed plumbing parts for service, repairs, and installation, but we do not sell parts without installation.
Why is hiring a plumber more expensive than hiring a handyman?
Hiring a plumber usually isn't cheap, and there is a lot of truth to the saying "you get what you pay for." When you hire a plumber in Oregon, you are hiring a professional who completed at least four years of trade school including hands-on training as an apprentice. They are experienced, educated, and highly skilled. Our prices are competitive and fair for the high quality of service we provide. See also "Why shouldn't I just hire a handyman."
Why shouldn't I just hire a handyman for plumbing?
Handymen are a great choice for a variety of projects, but legally in Oregon, handymen cannot do plumbing. Plumbers are licensed, bonded, and insured, so if anything were to go wrong, the homeowner is protected. If a handyman accidentally floods your house, for example, you won't be covered by insurance, so any money you were your trying to save could end up costing you way more in the long run.
Why should I hire a professional to install my appliances?
New appliances are not cheap. When buying a new appliance it can be really tempting to install it yourself or hire an unlicensed handyman to do the job for you. Doing so automatically voids most manufacturer warranties, and you are taking a huge risk that could cost you more money in the end. An improperly installed appliance can leak, causing major water damage to your home and costly repairs. Any appliance that connects to plumbing should always be installed by a licensed plumber. Our plumbers are licensed, experienced technicians who are happy to install your appliances and give you peace of mind. Give us a call if you need to have a refrigerator, dishwasher, or washing machine installed.